Frequently asked questions about our services and solutions
We validate with our Clients the needs, target market, Product or service, we design the solution, We select the profile of Agents / Executives and Implement in less than 3 weeks.
Measurement of operation and sales per minute, hour, day, week and month.
Measurement of employee performance.
Quality of calls and their feedback.
Planned employee turnover.
We follow the protocols established and endorsed by government entities. We operate with half of the staff on site with interpersonal distance, Temperature measurement, Home Office Collaborators, Sanitizing Mats, Antibacterial Gel, Wet towels, Mouth covers and Protective masks.
We have an alliance with a highly qualified Judicial collection firm at the national level that is complementary to our Banking, Automotive and Telephone Extra Judicial Collection service.
We also have Rent of 10 Training Rooms and we provide training in more than 10 branches of knowledge with experts in the field.
Any collaborator, client or supplier of Telat has the right and responsibility to report in good faith or with a reasonable belief, an attempt of bribery, real or an assumption, or any breach or weakness in the Anti-bribery Management System.
For any concern, complaint or information about bribery, Telat has hired an anonymous management service for this kind of cases with INSI (insi.org) and we have an anonymous complaint line in this email: firstname.lastname@example.org
All complaints received and reports of suspicious cases of bribery presented to the mailbox will be revised and analized by experts on the matter, and channeled anonymously for their investigation and due attention.
In this email address email@example.com you can also ask for help, consulting or information for the solution of concerns about bribery and other bribery related issues concerningTelat.