1. Responsible entity for the treatment of your personal data.

Grupo Telat or Telat Group (from now on ‘Telat’), constituted by the following business names:

  • Corporativo Teleservicios Latinoamericanos S.A. de C.V
  • Teleservicios Latinoamericanos S.A. de C.V.
  • Representaciones Teleservicios Latinoamericanos S.A. de C.V
  • Controladora Teleservicios Latinoamericanos S.A. de C.V.
  • Grupo Cortibor S.A. de C.V.

with an address in Monterrey Av. 149, 2nd floor, Roma Norte, Del. Cuauthémoc, México City, PC 06700 is the legal entity that according to the Protection of Personal Data Held by Private Individuals Federal Law (LFPDPPP in Spanish) and its Regulation (RLFPDPPP in Spanish) it is presented as the “Responsible” as it decides over the treatment of the personal data gathered from you, as the “Owner” thereof, understanding as the “Owner” the natural person to which the personal data corresponds to and, because of those lasts ones, any concerning information of an identified or unidentified natural person.

To Telat, handling your personal data according to the LFPDPPP is a priority issue. This Privacy Policy compliments any other Privacy Policies, short or simplified, that have been put on disposal to the owner of the personal data and it is supplementary to all that does not refer to those announcements expressly

2. Personal data gathered by Telat and its primary treatment purposes

Telat will gather and deal with the following personal data indicated for each case, including sensitive and financial information, from the representatives and its clients and suppliers, employees, candidates to employees and visitors.

We take special care of the financial data and, over all, of any sensitive information, such as biometric, medical and psychological information.

Representatives or employees of Telat’s client companies
Personal data Telat gathers and deals with Primary purposes for the treatment of personal data
  • Name.
  • Legal Representative’s Oficial ID.
  • Legal Representative’s Address.
  • Legal Representative or employee’s telephone or email.
  • Identify and contact you.
  • Incorporate the client or prospect client’s file and register him on our systems.
  • Verify there’s no independence conflict with our employees or societies.
  • Give the client the services he’s hiring from us and comply with our contractual obligations.
  • Comply with any applicable norm.
  • Gather all data needed to make the billing process possible.
  • In this case, make collections management.
  • Evaluate the quality of our service.
  • Send related information to our services.
Representatives or employees of Telat’s properties and services’s suppliers
Personal data Telat gathers and deals with Primary purposes for the treatment of personal data
  • Name and/or Business Name.
  • Fiscal Address.
  • Legal Representative’s Oficial ID.
  • Legal Representative’s Address.
  • Legal Representative or employee’s telephone or email.
  • REPSE Number.
  • Information included on the Fiscal Identification Card.
  • Identify and contact you.
  • Incorporate the client or prospect client’s file and register him on our systems.
  • Verify there’s no independence conflict with our employees or societies.
  • Verify the compliance of the obligations contracted with you.
  • Comply with any applicable norm.
  • Gather all data needed to make the billing process possible.
  • In case we don’t offer you any job, your data will be part of our database to be considered in future occasions.
  • Make statistics.
Telat’s employees
Personal data Telat gathers and deals with Primary purposes for the treatment of personal data
  • Name.
  • Personal Telephone and Email.
  • Academic and work data.
  • Current Official ID.
  • CURP.
  • RFC and Certificate of Fiscal Situation.
  • Social Security Number.
  • Personal Address and Address Receipt.
  • If you're a foreigner, migration documents
  • Personal and/or work references.
  • Certificate of lack of criminal background.
  • Personal photographs.
  • Sensitive and financial data, such as biometric data, medical information, psychometric and socioeconomic studies results, front page of the bank account statement, AFORE and INFONAVIT number account, previous and/or current salary.
  • Identify and contact you.
  • Incorporate the client or prospect client’s file and register him on our systems.
  • Verify there’s no independence conflict with our employees or societies.
  • Comply with any applicable norm.
  • Gather all data needed to make the recruitment and selection process possible.
  • Verify the veracity of the information given by the client.
  • In case we don’t offer you any job, your data will be part of our database to be considered in future occasions.
Telat’s facilities visitors
Personal data Telat gathers and deals with Primary purposes for the treatment of personal data
  • Name.
  • Oficial ID.
  • Identify you.
  • Grant you access to our facilities.
  • Control your visit to our facilities, including the compliance of the requirements in matters of securityand civil protection.
3. Collection and treatment of personal data for secondary purposes

Telat does not collect or treat personal data for secondary purposes.

4. Security cameras for video monitoring

Telat has a 24 hours video security camera system, everyday of the year, in all spaces of its offices, work centers and auxiliary facilities. From the moment a person enters our facilities they are recorded on video continuously, excepting for their use of the restrooms.
We have disclaimers clearly visible for our employees and visitors where we inform them they are being recorded.

5. Personal data transference from Mexico to other countries

Telat transfers personal data from its employees, inside and outside of the country to:

  • Banking institutions to request the opening of an account to do the monthly pay and others perceptions.
  • Social Security National Institute, AFORE and Infonavit to complement their affiliation.
  • To all authorities that require the information, to comply with the corresponding normativity
6. Access, Rectification, Cancellation and Opposition rights (ARCO Rights)

You have the right to know which personal data Telat owns, why does it use it for and the conditions of use (Access). Likewise, it’s your right to ask for the rectification of your personal data in case it’s unactualized, false or incomplete (Rectification); to eliminate it from our records or data base when you considered it not being used according to the principles, duties and obligations previously noted on the norm (Cancelation); as well as opposing to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. You too have the right to revoke your consent for the treatment of your personal data, in the terms of the Protection of Personal Data Held by Private Individuals Federal Law and its Regulation

7. Procedures and means for the owner to request the applications of their ARCO Rights or, given the case, revoking their consent for the treatment of their personal data.

Telat puts at your disposition the next procedures, means and requirements to exercise your ARCO Rights and to revoke the consent for the treatment of your personal data:

For the presentation and attention of a request to exercise your ARCO Rights and to revoke the consent for the treatment of your personal data by Telat, the owner will have to present a formal request via email addressed to Ivonne Santibánez, Privacy Officer, to the address protecciondedatospersonales@telat-group.com, with the information indicated in the procedure of Request to Excercise the ARCO Rights and the Revocation of Consent, that can be found in Telat’s web page, www.telat-group.com . The owner must attach the request with a simple copy of an official ID or an ID of the representative. The owner and their representative’s identity, as well as the personality of the last one, will be properly certified before exercising the right. Once the request has been placed and it has comply with all the requirements named before, Telat’s Privacy Officer will do the following:

  • In a span of 20 working days, starting from the next day the request is received, the Officer will inform if the exercise of the requested right proceeds or not.
  • In case the exercise of the rights has proceeded, the Officer will do the necessary actions to make it effective, in a span of 15 work days, please consult the detailed procedure in Telat’s web page, www.telat-group.com.
8. Web Beacons and Cookies use

We inform you that our web page uses cookies, web beacons and other technologies to monitor your behavior as an Internet user and give you a better service and user experience browsing through our web page, as well as to offer you new products and services based on your preferences.

The personal data gathered with this tracking technologies are: browsing schedule, browsing time on our web page, consulted sections and previous access to other web pages.
These technologies can be disabled by following the next steps: (1) Access our web page, section “Terms and conditions of the site”; (2) Click the subsection “Cookies”; (3) Read the warning message about Cookies disability, and (4) Click the activation of the mechanism for disabling cookies text. For more information about the use of these technologies, you can visit www.support.google.com

9. Modifications on the Privacy Policy

This privacy policy could suffer modifications, changes and actualizations derived from new legal requirements; from our own needs for the product and services we offer; from changes on our privacy practices; from changes on our business model, or any other causes.

The procedure in which the notifications about any changes or actualizations on the present policy will be done are the following:

  • All Telat employees will be informed via email and through messages in the company`s Intranet, as well as using pop up messages at the beginning of every work day when they turn on the computer and access Google Workspace.
  • All representatives and client companies and suppliers of assets and services’ staff will be notified via email.
  • All other people, regulatory authorities and other interested entities, will be informed through our website www.telat-group.com

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