At Telat, we offer comprehensive, highly customizable Contact Center services, focused on solving the needs of your company; facilitating business processes through the subcontracting of a department specialized in managing Customer Contact. Both our partial and comprehensive services, as well as our schedules and our Bilingual commercial offer, can be combined and adapted with any strategy of your Company.
Our Administrative and Operations staff and team of trained Agents manage millions of service and quality interactions for our customers.
We design new strategies or enhance existing ones, adapting to your customer service and contact objectives. Our goal is to provide results superior to those expected, seeking the maximum satisfaction of our customers.
Our Contact Center services provide customized solutions to meet the needs of our customers. Our points of contact are made through different communication channels, which allow us to have direct interaction or communication with customers, providing the best solutions according to needs
Software integrated with our Partners, with a complete development, operations and local support team
Business Continuity with International Support
DRP: Disaster Recovery Plan
Advanced security systems in: Identification, Authentication, “End to End” encryption, BCP (Business Continuity Plan), DRP (Disaster Recovery Plan)
Great service stability, backed by more than 15 years of experience in SaaS platforms
Scalability proven by the most demanding clients in Mexico
Investment Fund that supports future development
Innovation continues to be driven by industry visionaries