Terms and Conditions

Welcome to Telat Call Centers ("Telat"). Telat and its affiliates provide their services to you subject to the following Terms of Use. Before you may use Telat's services, you must read and accept all of the following Terms of Use.

Privacy

Telat is committed to the protection of our customers privacy. For a complete description of how we collect and subsequently use our customers personal information, including the security measures we have implemented to protect the data, please review our Privacy Policy.

Service Agreement

Services provided by Telat are subject to service agreement signed between client and provider. The purchase of services from Telat is non-refundable unless otherwise specified in that agreement.

Registration

In the case that you are required to register with Telat, you will choose a User Name and Password for your account. You are responsible for maintaining the confidentiality of your User Name and Password and you agree that you are responsible for all activities that occur under your account and Password.

In addition, please note that the Telat Website is a general audience Website. By registering with Telat, you represent that you are at least 13 years of age. If you are under 13 years of age, you should not register with us or provide information on this Website. We do not collect personal information from any person that we actually know is under the age of 13.

Content Submitted to and Collected by Telat

You represent and warrant that you own or otherwise control all of the rights to the content that you provide or upload into Telat's system; that the content is accurate; that use of the content you supply does not violate this Terms of Use Agreement and will not cause injury to any person or entity; and that you will indemnify Telat and its affiliates for all claims resulting from the content you supply. You agree that information you provide or otherwise upload into Telat's system for purposes of a campaign complies with all applicable laws, including the Telemarketing Sales Rule and the National Do Not Call Registry, and you further agree to indemnify Telat for any and all claims arising out of violations of the applicable laws regarding use of that information.

Telat may collect information on your behalf as part of an inbound or outbound campaign. Telat will not re-sell or market that information, nor will Telat share that information with third-parties without your prior consent, unless we believe that the law requires it, such as in response to subpoenas, court orders, or other legal processes, or to establish or exercise our legal rights or defend against legal claims, or you are using our integration software. If you are using our integration software, the information we collect on your behalf will be shared when it is uploaded.

Campaigns

Telat will, to the best of its knowledge and judgment, only accept those campaigns that represent honest and ethical activity on the part of the client. If at any time, Telat determines or becomes aware that the client is engaging in unethical or illegal activity, Telat reserves the right to immediately cease providing all services and may demand immediate payment of any outstanding charges owed by the client.

Telat owns the toll-free telephone numbers it provides as part of its campaign service offerings. After a campaign is concluded or terminated, you may no longer use the toll free numbers associated with that campaign. If you so request, Telat will use toll-free numbers licensed to you, all use at your expense.

Trademarks

The phrases "Telat," "Telat Call Centers," "Telat Group" and "The voice of your company", are all trademarks owned by Telat as are all designs and logos used by Telat that incorporate those phrases. You agree not to use any of these trademarks in commerce, including by public display on any Website or product, without Telat's prior written permission. All trademarks not owned by Telat or its affiliates that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Telat or its affiliates.

Notice and Procedure for Making Claims of Copyright or Intellectual Property Infringement

Telat respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement or your intellectual property rights have been otherwise violated on this Website, please provide the following information to Telat's Copyright Agent:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
3. A description of where the material that you claim is infringing is located on the site;
4. Your address, telephone number, and email address;
5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

Telat's Agent for notice of claims of copyright or other intellectual property infringement on this Website can be reached as follows:

• Adress: Insurgentes Sur 263, Roma Norte, Cuauhtémoc, 06700, Ciudad de México, D.F.
• By phone: 866-289-9157
• By email: info@telat.mx

Indemnity

You agree to indemnify and hold Telat and its affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit or otherwise make available through Telat's Website, your use of or connection to Telat's services, your violation of the Terms of Use, or your violation of any law or the rights of a third party.

General Information

Entire Agreement. The Terms of Use agreement constitutes the entire agreement between you and Telat and governs your use of Telat's services, superseding any prior agreements between you and Telat with respect to our services. You may be subject to additional terms and conditions that may apply when you use or purchase certain other Telat services, affiliate services, third-party content or third-party software.

Governing Law and Forum. You agree that the Terms of Use shall be governed in all respects by the laws of your State, without regard to conflict of law provisions. You agree that any claim or dispute you may have against Telat must be resolved by a court located as determined by Telat, except as otherwise agreed by the parties. You agree to submit to the personal jurisdiction of the courts located within the designated County, for the purpose of litigating all such claims or disputes. Modification. Please review our other policies, such as our Privacy Policy, posted on this Website. These policies govern your visit to www.telat-group.com and your use of Telat's services. We reserve the right to make changes to our Website, policies, and these Terms of Use at any time. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term(s). If there are material changes to the Terms of Use, we will post a link to our revised Terms of Use on our home page so that our users are always aware of the terms and conditions under which we provide services. In addition, our users will be required to review and accept the revised Terms of Use before accessing our services.

Disclaimer

Telat, makes no warranty or representation, expressed or implied, that the services provided will be free from error, and that from time to time systems may malfunction. Client expressly relieves Telat, from liability for any failure to perform if such failure is due to causes beyond the control of Telat, such as, acts of God, governmental action, fires, labor difficulties, equipment, computer malfunctions, and third party vendors problems or outages, or the like.

Contact Information

If you have any questions regarding these Terms of Use, or any other general questions, please feel free to contact us by email at info@Telat.mx or by mail at Telat, Attn: Business Development, Insurgentes Sur 263, Roma Norte, Cuauhtémoc, 06700, Ciudad de México, D.F.